Frequently Asked Questions


What deliveries methods are available?

Vendors offer free or paid deliveries or we customers can opt to select FedEx or Bongeni services or pick up from the vendors store.

Does FedEx/Bongeni deliver on time?

Yes, they do, but if the vendor is not up to date with his stock or product is on a back order then delays will be communicated by the vendor to the customer. If there is an issue with the delivery you will be notified by either FedEx/Bongeni or the vendor

How long will it take to get my order?

FedEx 48 hrs. Bongeni 24 hours Backorders or order to be processed 3 to 4 weeks.


What Payment Methods Are Accepted?

Credit and Debits Cards. All payments are done via our partner

Is Buying On-Line Safe?

Yes, we use the services of our partners Verified by VISA and MasterCard SecureCode. In any case of fraud or stolen identity will be referred to the Police at CID and to the Cyber Crime Unit team.

Order & Returns

How do I place an Order?

When you add products to the shopping cart, you will then need to checkout. You simply have to register your details fill in the order form correctly your address and mobile phone and when you make a payment with your credit or debit card and you will receive an order confirmation from the vendor for deliveries. Do keep a copy of the email order. If you are redirected to a vendor's site you will need to proceed payment on their site.

How Can I Cancel Or Change My Order?

Return Policies vary from vendors and all buyers must abide by their return or exchange policies. is not liable for such issues that may arise between buyers and vendors.

Do I need an account to place an order?

Yes you must sign up with

How Do I Track My Order?

You will get an order/receipt number with the vendors you may contact them or if you have ordered and selected FedEx / Bongeni offer an app with delivery tracking they only will be able to give you a feedback on where your delivery is at.

How Can I Return a Product?

Return Policies vary from each vendors. is not liable for any stolen, loss, damages, or dispute of return policies from vendors. Buyer and vendor are to find a compromise.
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